Thank you for shopping at raelenrothbridge.com. We want every customer to have a satisfactory shopping experience. This Refund Policy explains our return and refund requirements for garden tools, fence accessories, garden decorations, and patio storage.
1. Return Period
Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, items must meet the following requirements:
1. The item must be unused and in the same condition as received.
2. The item must include original packaging, tags, and accessories when applicable.
3. The customer must provide order information and proof of purchase.
4. Items that are damaged due to customer misuse, improper handling, improper installation, or normal wear and tear may not be accepted.
These requirements apply to garden tools, fence accessories, garden decorations, and patio storage.
3. Return Address
All approved returns must be sent to:
1207 Acker Dr
Albany, GA 31707
Customers must contact us before sending any return. Unauthorized returns may not be processed.
4. Return Shipping Costs
Customers are responsible for return shipping costs if the return is requested due to personal preference, incorrect selection, change of mind, or any reason unrelated to product quality issues.
If the item received is defective, damaged, or incorrect due to our error, we will be responsible for the return shipping cost.
5. Refund Processing Time
Once we receive and inspect the returned item, approved refunds will be processed within approximately 3 business days.
Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on the payment provider.
6. Exchanges
Customers may contact us regarding exchange requests. Exchange approval depends on product availability and return eligibility.
7. Contact Information
Company:
Raelenroth Bridge LLC
Address:
1207 Acker Dr
Albany, GA 31707
Phone:
(857) 371-0842
Email:
Alexander@raelenrothbridge.com